Hear What People Actually Think — and Act on It
Instead of relying on informal feedback or periodic surveys that provide delayed and incomplete signals, teams get a structured collection channel that captures ratings, comments, and categories in real time — and routes each response to the right person for action.
Capture employee or customer feedback with ratings, comments, categories, attachments, follow-up actions, and dashboards showing satisfaction trends and open issues.
A single feedback collection system that helps your business:
Feedback is captured as it happens — after an interaction, at the end of a service, or at a defined point in a process — giving teams timely signals rather than retrospective summaries.
Every submission is tagged with a category, rating, and department — making it possible to identify patterns, prioritise issues, and assign responsibility clearly.
Open feedback items are visible in a shared dashboard. Assigned owners can update status, add notes, and mark issues resolved — with a full activity trail.
Concise, targeted forms with clear rating scales and optional comment fields are more likely to be completed, resulting in more representative feedback volumes.
Leaders and teams can see whether satisfaction is improving or declining across periods, categories, and departments — and correlate changes with specific events or initiatives.
A consolidated view of overall satisfaction scores, response volumes, open issues, and trend lines — filterable by period, category, and department.
A period-over-period view of average ratings that shows whether sentiment is improving, stable, or declining across the selected scope.
A distribution of feedback volumes and average ratings by category or theme — helping teams identify which areas generate the most feedback and the lowest satisfaction.
A searchable list of all submitted feedback entries with ratings, categories, submission dates, assigned owners, and current resolution status.
A prioritised view of feedback items that have not yet been resolved, with the number of days since submission and the name of the assigned owner.
An automated or manual notification sent to the respondent when their feedback has been reviewed and acted on.
A summary report in Excel or PDF format covering response volumes, average ratings, category distributions, and open issue counts for a selected period.
A centralised store of all files uploaded by respondents, linked to the relevant feedback entry and accessible to the assigned owner.
A form is built with the required rating type, free-text fields, category options, and any attachment permission. The form is set as anonymous or attributed and published via the preferred distribution channel.
The form link or QR code is shared via email, intranet, SMS, or embedded on a webpage. Respondents access the form on any device without requiring a login.
The respondent selects a rating, writes a comment, selects a category, and optionally attaches a file. The submission is recorded with a timestamp and routed to the relevant team.
The system applies the selected category and routes the submission to the configured owner or team. High-priority or low-rating submissions can trigger an immediate alert.
The assigned owner reviews the submission, adds internal notes, updates the status, and takes any required corrective or follow-up action.
When the issue is resolved, the owner marks it closed and optionally sends the respondent a follow-up message confirming the action taken.
Managers and leadership review satisfaction trends, category patterns, and open issue volumes through the dashboard — using the data to guide improvements and team priorities.
The solution is designed to maintain feedback quality and prevent common collection failures.
The system detects and flags repeated submissions from the same respondent within a defined window — preventing the same individual from skewing ratings.
Rating fields are required before a form can be submitted. Forms cannot be saved incomplete, ensuring every response includes the minimum information needed for categorisation.
Where a form is configured as anonymous, no identifying information is stored or visible to the feedback owner — preserving respondent trust and encouraging honest responses.
Feedback that has not been assigned to an owner within a defined period triggers a notification to the team lead or administrator, ensuring no submission is overlooked.
Submissions below a configurable rating threshold are automatically flagged for priority review and can trigger an immediate alert to the relevant manager.
Feedback items that remain unresolved beyond a defined number of days generate an automatic reminder to the assigned owner and their manager.
Attachments are validated against permitted file types and a maximum file size before upload — preventing unsupported or oversized files from entering the system.
Collects employee satisfaction and experience feedback, tracks engagement trends, and uses category data to identify areas for policy or culture improvement.
Captures post-interaction or post-service customer feedback, monitors satisfaction scores, and routes complaints to the right resolution owner.
Reviews feedback assigned to their team, tracks open issues, and monitors whether satisfaction scores in their area are improving or declining.
Accesses feedback data for audit and improvement purposes, ensuring that product or service quality issues raised by respondents are recorded and addressed.
Reviews feedback tied to specific processes or events, identifies recurring issues, and drives corrective action based on consistent feedback patterns.
Reviews overall satisfaction dashboards, trend lines, and category summaries to understand organisational health and customer sentiment at a strategic level.
Share these inputs and Zinie turns them into a working PulseCheck experience tailored to your process.