PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING ZINIE, CREATING AN ACCOUNT, SUBMITTING A REQUEST, APPROVING A BUILD, PURCHASING A SERVICE OR OTHERWISE USING ANY PART OF THE ZINIE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE ZINIE.
Effective Date: 25/07/2027 · Last Updated: 25/07/2027
Zinie is an AI-powered platform and service operated by Zestl Software Private Limited (“Company”, “Zestl”, “we”, “us” or “our”).
Zinie enables individuals, businesses and organisations to describe business requirements and have applications, workflows, automations, agents, integrations and other AI-powered systems designed, built, configured, hosted, operated and improved through a combination of artificial intelligence, software systems and, where applicable, human expert review.
For the purposes of these Terms:
Zinie may be accessed through websites, messaging channels, mobile or web applications, integrations and other interfaces made available by us.
These Terms form a legally binding agreement between you and the Company.
Where you access or use Zinie on behalf of a company, partnership, organisation or other legal entity, you represent and warrant that:
Your use of certain Services may also be subject to an order form, proposal, statement of work, subscription agreement, master services agreement, data processing agreement or other written agreement entered into between you and the Company (“Commercial Agreement”).
If there is a conflict between these Terms and a Commercial Agreement, the Commercial Agreement will prevail to the extent of that conflict.
By accessing or using Zinie, you represent and warrant that:
We may refuse, restrict, suspend or terminate access where we reasonably believe that these eligibility requirements have not been satisfied.
You may be required to create an account or access a Zinie workspace to use some or all of the Services.
You are responsible for:
You must not share account credentials with unauthorised persons, impersonate another person or entity, or attempt to gain access to an account or workspace that you are not authorised to use.
We may suspend access to an account where we reasonably believe that the account has been compromised or is being used in violation of these Terms.
Zinie allows you to communicate a desired business outcome, problem or requirement. Based on the information provided, Zinie may research, interpret, design, configure, build or recommend a solution.
Depending on the selected service, Zinie may provide:
The exact scope, functionality, delivery model, fees and service levels may be described in the applicable Commercial Agreement, proposal, plan or order confirmation.
Zinie uses artificial intelligence and automated systems to understand requirements and generate or configure Outputs.
You acknowledge that:
Where expert review is included, such review is intended to improve the quality and suitability of the Generated System. Expert review does not eliminate the need for your testing, approval and operational oversight.
Unless expressly agreed otherwise, Zinie does not guarantee that every Output or Generated System will be reviewed by a human expert before being presented to you.
You are responsible for providing complete, accurate and timely information necessary for us to perform the Services.
Where information is incomplete, Zinie may:
Where we notify you that work will proceed based on stated assumptions, your failure to object within the period specified in that communication may be treated as acceptance of those assumptions.
You are responsible for reviewing and validating:
Your approval of a build, iteration, integration or deployment confirms that you have reviewed it and consider it suitable to proceed to the next applicable stage.
Generated Systems may initially be made available in a test, preview, sandbox, demonstration or non-production environment.
You must perform appropriate user acceptance testing before using a Generated System in production or relying on it for business-critical activities.
Unless otherwise agreed in writing, you are responsible for:
A Generated System should not be used as the sole basis for decisions that may materially affect an individual’s rights, employment, access to services, credit, health, safety or legal position without appropriate human review and any safeguards required by law.
You agree to:
You remain responsible for your business operations, decisions, communications and use of any Generated System.
You must not use Zinie, or permit another person to use Zinie, to:
We may investigate suspected violations and remove Customer Content, disable functionality, restrict activity or suspend access where reasonably necessary to protect the Platform, our customers or third parties.
You retain ownership of your Customer Content.
You grant the Company a worldwide, non-exclusive, limited licence to host, copy, transmit, process, modify and use Customer Content solely to:
You represent and warrant that:
You are responsible for the accuracy, quality, legality and appropriateness of Customer Content.
Each party may receive confidential or proprietary information belonging to the other party.
The receiving party will:
Confidential information does not include information that:
Where disclosure is legally required, the receiving party may disclose the required information and, where legally permitted, will provide reasonable prior notice.
Our collection and use of personal information are governed by our Privacy Policy and any applicable data processing agreement.
You acknowledge that Customer Content may be processed using cloud infrastructure, subprocessors and technology providers located in India or other jurisdictions, subject to applicable legal and contractual safeguards.
Where you use Zinie to collect, store or process personal information, you are responsible for:
Where we process personal data on your behalf, the parties may enter into a separate data processing agreement.
We implement reasonable administrative, technical and organisational safeguards designed to protect the Platform and Customer Content.
However, no online platform, transmission method or storage system is completely secure. We do not guarantee that unauthorised access, data loss, cyberattacks or security incidents will never occur.
You are responsible for:
You must not publicly disclose a suspected vulnerability without first providing us a reasonable opportunity to investigate and address it.
Zinie may connect with or depend upon third-party products, software, APIs, artificial intelligence models, cloud infrastructure, messaging platforms, data sources and other services (“Third-Party Services”).
Your use of a Third-Party Service may be governed by separate terms and privacy policies issued by that provider.
You acknowledge that:
We are not responsible for a Third-Party Service or for loss caused solely by the acts, omissions, availability or security of its provider.
Additional work required to create, repair, reconfigure or replace an integration may be separately chargeable.
Fees for the Services may include:
The applicable fees will be communicated through the Platform, a proposal, order form, Commercial Agreement or other written communication.
Unless expressly stated otherwise:
We may revise pricing or introduce charges for new or existing features by providing reasonable notice where required.
A free, trial or introductory build does not include production deployment, ongoing hosting, integrations, future iterations or support unless expressly stated.
Payments may be processed by third-party payment service providers.
Your use of a payment service may be subject to the provider’s terms, eligibility requirements and verification procedures.
You agree to provide complete and accurate billing information and authorise the applicable charges.
We are not responsible for payment failures caused by:
Where an incorrect fee is charged due to a verified technical or administrative error, we may cancel, correct or refund the relevant transaction.
Subscriptions may renew automatically for the period specified in the applicable plan or Commercial Agreement unless cancelled before the renewal date.
Cancellation will ordinarily take effect at the end of the current paid subscription period unless otherwise stated.
Unless required by law or expressly provided in a Commercial Agreement:
Refunds approved by us will ordinarily be returned through the original payment method, subject to processing timelines of the relevant banks and payment providers.
Subject to your payment of all outstanding fees, you may request an export of Customer Content in a format reasonably supported by the Platform.
Data export, migration, transformation or offboarding assistance may be separately chargeable.
After termination or expiry, we may retain Customer Content for a limited period to support export, backup restoration, legal compliance, fraud prevention and dispute resolution.
After the applicable retention period, Customer Content may be deleted or anonymised unless retention is required by law.
You are responsible for requesting and downloading any required export before the applicable deletion date.
We are not obligated to retain Customer Content indefinitely or to maintain Customer Content after the account and applicable retention period have ended.
We may make beta, preview, prototype, experimental or early-access features available.
Such features may:
Beta or preview features are provided on an “as is” and “as available” basis and may be subject to additional terms.
You should not use beta or preview features to process sensitive, regulated or business-critical information unless we expressly confirm that such use is supported.
Zinie Technology
The Company and its licensors retain all rights, title and interest in:
Except for the limited rights expressly granted under these Terms or a Commercial Agreement, no intellectual property rights are transferred to you.
Customer Content
You retain ownership of Customer Content, subject to the limited licence necessary for us to provide the Services.
Generated Systems and Outputs
Ownership and usage rights relating to a Generated System may be further described in the applicable Commercial Agreement.
Unless otherwise agreed in writing and subject to payment of all applicable fees:
Because AI systems may generate similar outputs for different users, we do not guarantee that every Output will be unique.
Feedback
You may provide suggestions, ideas or feedback regarding Zinie.
You grant us a perpetual, worldwide, irrevocable, royalty-free right to use such feedback to operate, develop and improve the Services, without an obligation to compensate you.
This right does not permit us to publicly identify you or disclose your confidential information without permission.
We aim to make Zinie reasonably available but do not guarantee uninterrupted or error-free operation.
The Services may be unavailable because of:
We may modify, replace, limit, suspend or discontinue any feature or part of the Services.
Where a change materially reduces paid functionality, we will provide reasonable notice where commercially practicable, unless immediate action is required for security, legal or operational reasons.
We may communicate with you through email, telephone, messaging platforms, in-product notifications or other contact details provided by you.
Service communications may include:
You are responsible for keeping your contact information current.
Marketing communications will be sent in accordance with applicable law and may be opted out of using the method provided in the communication.
We may monitor use of the Services to:
Where permitted under applicable agreements and law, we may use aggregated or de-identified information that does not identify you or disclose your confidential information for analytics, security, benchmarking and service improvement.
We may suspend or restrict access to all or part of the Services where:
Where reasonably possible, we will notify you of the reason for suspension and provide an opportunity to resolve the issue.
We may take immediate action without prior notice where necessary to prevent harm, protect security or comply with law.
These Terms apply from the time you first access or use Zinie and continue until terminated.
You may stop using Zinie at any time. Where you have a paid plan or Commercial Agreement, termination and notice requirements will be governed by the applicable agreement.
We may terminate your access where:
We may terminate free or unpaid accounts upon reasonable notice.
Upon termination:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZINIE, THE PLATFORM, THE SERVICES, OUTPUTS AND GENERATED SYSTEMS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND SATISFACTORY QUALITY.
Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, punitive, exemplary or consequential loss, including loss of profits, revenue, business opportunity, goodwill, anticipated savings or data.
The Company will not be liable for loss arising from:
To the maximum extent permitted by law, the Company’s total aggregate liability arising out of or relating to the Services will not exceed the total fees paid or payable by you to the Company for the affected Services during the three months immediately preceding the event giving rise to the claim.
Where you have not paid any fees, the Company’s total aggregate liability will not exceed INR 10,000.
The limitations in this section will not apply to liability that cannot lawfully be limited or excluded.
You agree to defend, indemnify and hold harmless the Company, its affiliates, directors, officers, employees, contractors and service providers from claims, damages, losses, penalties, liabilities and reasonable legal costs arising out of or relating to:
We will provide reasonable notice of an indemnified claim and reasonable cooperation, at your cost.
You may not settle a claim in a manner that admits liability on our behalf or imposes an obligation on us without our prior written approval.
Neither party will be liable for failure or delay caused by events beyond its reasonable control, including:
The affected party will take reasonable steps to minimise the impact of the event.
Payment obligations for Services already provided are not excused by this section.
We may amend these Terms from time to time.
The updated Terms will be made available through the Platform or communicated to you through an appropriate channel.
Where a change materially affects your rights or obligations, we will provide reasonable advance notice unless the change is required immediately for legal, regulatory, security or operational reasons.
Your continued use of Zinie after the effective date of updated Terms constitutes acceptance of those Terms.
These Terms are governed by the laws of India.
The parties will first attempt in good faith to resolve any dispute through discussions between authorised representatives.
If a dispute is not resolved within 30 days of written notice, it will be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.
The arbitration will:
If the parties are unable to agree on an arbitrator, the arbitrator will be appointed in accordance with the Arbitration and Conciliation Act, 1996.
Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
Subject to the arbitration provisions above, the courts situated in Pune, Maharashtra, India will have exclusive jurisdiction.
Entire Agreement. These Terms, together with the Privacy Policy and any applicable Commercial Agreement, constitute the entire agreement relating to your use of Zinie.
Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms as part of a merger, restructuring, acquisition, sale of business or transfer to an affiliate or successor.
Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in effect.
Waiver. Failure to enforce a provision does not waive the right to enforce it later.
Independent Parties. Nothing in these Terms creates a partnership, employment, agency, franchise, fiduciary or joint-venture relationship between you and the Company.
No Third-Party Beneficiaries. These Terms do not create rights in favour of any person other than you and the Company, except where expressly stated.
Electronic Communications. You agree that electronic communications, approvals and records may satisfy legal requirements for written communications and signatures to the extent permitted by law.
Headings. Section headings are included for convenience and do not affect interpretation.
Questions, notices, complaints or requests relating to these Terms may be sent to:
Zestl Software Private Limited
Zinie Support
Email: support@zvolv.com